Fees:

All fees must be paid in advance or on the day.

Collection of Children:  

Children will only be released to someone listed on the Registration Form. If you wish someone else to collect your child, please telephone beforehand or send a written note with your child (not the person who will collect your child) stating the name of the person and the date the arrangement is for. Please note, Averon staff accept no responsibility for your child once they have left Katz, even if they remain in the building.

Snacks:  

We will provide a light healthy snack mid-morning.

Activities:

Katz aims to offer a wide variety of activities to aid children’s development. Any ideas parents may have, or donations of toys and equipment in good order, are always appreciated.

Medication:

If your child normally requires medication, please note this on the Registration Form with guidelines as to its use. If your child has been prescribed medication for a short time, and you wish staff to administer it to him/her, we must have a written note authorising us to do so. Any medication should be given to the Crèche Leader who will place it with the First Aid box for supervised use as necessary. Inhalers are the responsibility of the children and should be carried about them as normal.

Staff:

All staff and volunteers are either registered, or in the process of being registered, with Social Services. There is always a qualified First Aider on shift within the Leisure Centre and most Katz staff are qualified First Aiders .

Nappies:

We do not supply nappies. If required, please leave a spare nappy with our staff on each visit. A charge of  75p will be levied if we are required to supply a child with a new disposable nappy. We also politely request that children are not put into Katz with dirty nappies.

Late Collections:

As per Child Care Commission guidelines, children must be picked up by 11.45am. Customers who regularly flaunt this rule may be required to pay for the staff’s time and may be barred from using the service.

Policies:

We have written policies in the following:

Child Protection                    Discipline       Health & Safety

Behaviour                             Complaints

Equal Opportunities               Illness                                     

These are on display in Katz and written copies are available on request

Problems, complaints & suggestions:

If you have a problem, complaint or suggestion regarding Katz please inform us immediately. We may make honest mistakes and we will therefore appreciate constructive criticism. As per our confidentiality policy, all information, either written or verbal, will be kept in strictest confidence. Your first point of contact should be the Crèche Leader but you may also speak to the Centre Manager or the Duty Officer if required.

Contact details:

All calls should be directed to the Averon Leisure Centre reception on 01349 882287